BVN validation not successful. Phone number supplied not matching BVN provided

Despite the mention of "phone number" in the error message, this issue is most commonly caused by a mismatch in your Date of Birth. The Date of Birth on your FarmEX profile must exactly match the one registered with your BVN at your bank.

To fix this:

1. Contact your bank or check your bank records to confirm the exact Date of Birth linked to your BVN
2. Open FarmEX and go to Account Settings
3. Tap Update Bio
4. Change your Date of Birth to match your BVN record exactly
5. Tap Save
6. Try the BVN validation again

Note: Your FarmEX profile details (name, Date of Birth, phone number) must match your bank's BVN records exactly. Even a small difference will cause validation to fail.

BVN already exists

This means the BVN you entered is already linked to an existing FarmEX account. This usually happens when:

• You previously created a FarmEX account and validated your BVN on it
• Someone else registered an account using this BVN (rare, but possible)

What to do:

1. Try logging in to your existing FarmEX account — go to the Login screen and use the phone number or email associated with that account
2. If you've forgotten your login details, tap Forgot Password to reset your credentials
3. If you believe your BVN was used without your authorization, or you cannot access the linked account, contact FarmEX support immediately for account recovery assistance

Note: Each BVN can only be linked to one FarmEX account. This is a security measure to protect your identity.