Date of Birth (DOB) is required

This error means your profile is incomplete — specifica
lly, your Date of Birth is missing. Certain features (such as BVN validation) require a complete profile before they can work.

To fix this:

1. Go to Account Settings
2. Tap Update Bio
3. Enter your correct Date of Birth
4. Tap Save

Note: Make sure the Date of Birth you enter matches the one linked to your BVN at your bank. This will prevent issues later during BVN validation.

Unable to update bio, please try again later

This error is usually caused by a temporary network or connectivity issue on your device.

Try the following:

1. Check that your internet connection is stable (try switching between Wi-Fi and mobile data)
2. Wait a few minutes and try again
3. If you're on a slow connection, move to an area with better signal and retry

If the problem continues after multiple attempts, please contact FarmEX support for assistance.

Phone number has already been taken

This means an account already exists on FarmEX using that phone number. This typically happens when:

• You previously created an account with that number and may have forgotten
• You are trying to register a new account instead of logging into your existing one

What to do:

1. Go to the Login screen and try signing in with that phone number
2. If you've forgotten your password, tap Forgot Password to reset it
3. If you still can't access your account, contact FarmEX support for account recovery help

Tip: Each phone number can only be linked to one FarmEX account. You do not need to create a new account if you already have one.